Dispute & Damage Resolution

When something goes wrong with a rental, Trailer Connect provides a structured process to resolve damage claims and disputes fairly for both owners and renters.

Topics Covered

How to file a damage or dispute claim (timeline: within 48 hours of return)
Required evidence: photos, descriptions, receipts
Damage assessment process and third-party review
Security deposit hold, release, and partial refund rules
Appeals process and escalation to Trailer Connect staff
Automated Stripe refunds for resolved disputes
Binding arbitration for unresolved claims